Monkhouse

Apparel & Fashion • United Kingdommonkhouse.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−21.8 vs. last month4.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#168of 330

Top 51% · Mid Pack

#1 (best)#330 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%

positive

Positive83%
Neutral0%
Negative17%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.6%

Product Quality

14.7%

Delivery Shipping

10.7%

Loyalty

10.5%

Response Speed

7.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

77.0%

4★

3.2%

3★

0.8%

2★

1.0%

1★

18.0%

Based on 600 analyzed reviews. Sentiment is slipping: 48.8% of reviews in the last three months were positive, compared with 93.6% in the three months before that.

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