Based on public reviews and response behavior.
600 reviews over 456 days (about 40 per month). Busiest month: 36% of reviews.
Apparel & Fashion average: score 63.7, rating 4.26 stars, reply rate 37.3%, over 2,672 ranked companies · benchmark 15 Oct 2026
Score
52.6
Industry average 63.7
11.1 below average
Rating
4.20
Industry average 4.26
0.06 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering November 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,672 ranked companies in Apparel & Fashion (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.348 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.6 sits in the bottom quarter of about 2,700 ranked Apparel & Fashion companies (25th percentile: 55, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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