Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
79% of reviews positive, 18% negative
Covering August 2026 — 250 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 4% neutral.
Showing 885 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 904 analyzed reviews. Sentiment is holding steady: 98.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
