Customereye

Molton Brown

Beauty & Wellnessmoltonbrown.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 655 days (about 4.7 per month). Busiest month: 17% of reviews. Languages: en 99%, fr 1%.

Overall Score

58/100
+1.8 vs. last month2.79 ★ average rating · 100 reviews
58/100 from 100 reviews over 13 months, moderate confidence.

Beauty & Wellness average: score 63.7, rating 4.23 stars, reply rate 38.5%, over 2,578 ranked companies · benchmark 15 Oct 2026

Score

57.9

Industry average 63.7

5.8 below average

Rating

2.79

Industry average 4.23

1.44 below average

Reply rate

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Industry average 38.5%

not measured

Competitive Performance Rank

Among ranked Beauty & Wellness companies

#1720of 2578 ranked in Beauty & Wellness
Top 67% · Mid Packup 137 from last month
#1 (best)#2578 (worst)
#1718Peer
#1719Peer
#1720This company
#1721Peer
#1722Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 29% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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