Based on public reviews and response behavior.
999 reviews over 497 days (about 61 per month). Busiest month: 10% of reviews. Languages: en 95%, unknown 4%, fr 1%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
57.8
Industry average 66.1
8.3 below average
Rating
4.68
Industry average 4.34
0.34 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering July 2026 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.
Share of theme mentions
Themes extracted from 999 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 9% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 567 mentions with a sentiment score of 82.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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