MobileTopup

Mobile & Telecom • United Kingdommobiletopup.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+2.9 vs. last month3.73 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#87of 114

Top 76% · Bottom Tier

#1 (best)#114 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral2%
Negative41%

Sentiment Balance

Covering November 2024 — 108 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

20.5%

Response Speed

16.6%

Customer Support

15.5%

Communication

10.4%

Loyalty

9.7%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 15.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 40.6% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

59.4%

4★

7.8%

3★

4.7%

2★

2.5%

1★

25.6%

Based on 601 analyzed reviews. Sentiment is holding steady: 74.1% of reviews in the last three months were positive, compared with 70.1% in the three months before that.

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