Onecom

Mobile & Telecom • United Kingdomwww.onecom.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−2.4 vs. last month3.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#15of 114

Top 13% · Top Tier

#1 (best)#114 (worst)

#13Peer

#14Peer

#15This company

#16Peer

#17Peer

Overall Customer Sentiment

Category Leader

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering November 2024 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 29% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.9%

Response Speed

12.7%

Communication

12.0%

Problem Resolution

11.7%

Loyalty

11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

71.7%

4★

2.8%

3★

0.7%

2★

0.7%

1★

24.2%

Based on 600 analyzed reviews. Sentiment is improving: 82.7% of reviews in the last three months were positive, compared with 68.3% in the three months before that.

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