Based on public reviews and response behavior.
600 reviews over 183 days (about 100 per month). Busiest month: 22% of reviews.
Mobile & Telecom average: score 53.5, rating 3.65 stars, reply rate 35.9%, over 382 ranked companies · benchmark 6 Oct 2026
Score
60.2
Industry average 53.5
6.7 above average
Rating
3.97
Industry average 3.65
0.32 above average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering November 2024 — 45 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 29% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 382 ranked companies in Mobile & Telecom (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.236). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 98% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
