Customereye

GRADE MOBILE

Mobile & Telecom • United Kingdomgrademobile.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+2.0 vs. last month4.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#36of 114
Top 32% · Upper Half
#1 (best)#114 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 206 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
15.3%
Communication
15.0%
Response Speed
12.5%
Product Quality
11.7%
Customer Support
11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
68.0%
4
13.3%
3
6.3%
2
2.3%
1
10.0%

Based on 600 analyzed reviews.

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