Based on public reviews and response behavior.
600 reviews over 83 days (about 220 per month). Busiest month: 38% of reviews.
Mobile & Telecom average: score 53.5, rating 3.65 stars, reply rate 35.9%, over 382 ranked companies · benchmark 6 Oct 2026
Score
57.9
Industry average 53.5
4.4 above average
Rating
4.15
Industry average 3.65
0.50 above average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 35% negative
Covering September 2024 — 142 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 33% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 382 ranked companies in Mobile & Telecom (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 54% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 305 mentions with a sentiment score of 71.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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