Based on public reviews and response behavior.
600 reviews over 549 days (about 33 per month). Busiest month: 14% of reviews.
Gaming & Esports average: score 57.1, rating 4.10 stars, reply rate 26.6%, over 1,047 ranked companies · benchmark 14 Oct 2026
Score
51.7
Industry average 57.1
5.4 below average
Rating
4.91
Industry average 4.10
0.81 above average
Reply rate
—
Industry average 26.6%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 17% negative
Covering September 2024 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,047 ranked companies in Gaming & Esports (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 27%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 387 mentions with a sentiment score of 82.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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