Chess.com

Gaming & Esports • United Stateschess.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

41/100

+7.6 vs. last month3.68 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#239of 259

Top 92% · Bottom Tier

#1 (best)#259 (worst)

#237Peer

#238Peer

#239This company

#240Peer

#241Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral3%
Negative44%

Sentiment Balance

Covering August 2026 — 470 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 38% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.5%

Loyalty

19.7%

Customer Support

14.8%

Pricing

9.7%

Communication

8.2%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 9.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 43.6% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

55.6%

4★

9.6%

3★

6.6%

2★

4.0%

1★

24.3%

Based on 1,600 analyzed reviews. Sentiment is holding steady: 71.2% of reviews in the last three months were positive, compared with 71.6% in the three months before that.

Unlock full insights