Miles Car Rental

Automotive & Mobility • United Statesmilescarrental.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−17.5 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#123of 265

Top 46% · Upper Half

#1 (best)#265 (worst)

#121Peer

#122Peer

#123This company

#124Peer

#125Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.1%

Product Quality

16.8%

Loyalty

10.6%

Pricing

9.3%

Problem Resolution

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 40.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.2%

4★

8.7%

3★

0.7%

2★

1.5%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is improving: 98.0% of reviews in the last three months were positive, compared with 85.9% in the three months before that.

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