Based on public reviews and response behavior.
600 reviews over 273 days (about 67 per month). Busiest month: 16% of reviews.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
58.4
Industry average 66.3
7.9 below average
Rating
4.97
Industry average 4.28
0.69 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
93% of reviews positive, 6% negative
Covering October 2024 — 97 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 98% of reviews in this period, with 2% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.106). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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