Customereye

Mersey Rod - Drain Unblocking, Surveying and Repairs

Home Services • United Kingdommerseyrod.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 333 days (about 18 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

60/100
−15.9 vs. last month4.88 ★ average rating · 200 reviews
60/100 from 200 reviews over 12 months, moderate confidence.

Home Services average: score 70.9, rating 4.63 stars, reply rate 44.4%, over 2,068 ranked companies · benchmark 23 Oct 2026

Score

60.1

Industry average 70.9

10.8 below average

Rating

4.88

Industry average 4.63

0.25 above average

Reply rate

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Industry average 44.4%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1663of 2068 ranked in Home Services
Top 80% · Bottom Tierdown 167 from last month
#1 (best)#2068 (worst)
#1661Peer
#1662Peer
#1663This company
#1664Peer
#1665Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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