Melitta

Food & Beverage • United Kingdommelitta.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

+0.8 vs. last month4.13 ★ average rating · 708 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#124of 551

Top 23% · Top Tier

#1 (best)#551 (worst)

#122Peer

#123Peer

#124This company

#125Peer

#126Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral2%
Negative26%

Sentiment Balance

Covering December 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 669 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.5%

Pricing

17.9%

Product Quality

14.4%

Response Speed

13.6%

Customer Support

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

71.2%

4★

5.1%

3★

4.7%

2★

3.7%

1★

15.4%

Based on 708 analyzed reviews. Sentiment is slipping: 79.2% of reviews in the last three months were positive, compared with 93.4% in the three months before that.

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