MDLIVE

Pharmacy & Online Medicine • United Statesmdlive.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−20.6 vs. last month2.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#183of 189

Top 97% · Bottom Tier

#1 (best)#189 (worst)

#181Peer

#182Peer

#183This company

#184Peer

#185Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral2%
Negative54%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 79% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Response Speed

15.7%

Loyalty

13.1%

Pricing

11.4%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

36.3%

4★

3.0%

3★

1.0%

2★

4.0%

1★

55.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 7.1% of reviews in the last three months were positive, compared with 7.4% in the three months before that.

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