Based on public reviews and response behavior.
1,110 reviews over 428 days (about 79 per month). Busiest month: 11% of reviews. Languages: en 100%.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 24 Oct 2026
Score
56.6
Industry average 60.5
3.9 below average
Rating
4.13
Industry average 4.27
0.14 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering August 2026 — 42 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,110 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Pharmacy & Online Medicine (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 16% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 336 mentions with a sentiment score of 70.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
