Customereye

Matchbook Betting Exchange

Gambling & Betting • United Kingdommatchbook.com

Review data last updated .

Based on public reviews and response behavior.

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193 reviews over 365 days (about 16 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

62/100
+5.0 vs. last month4.02 ★ average rating · 193 reviews
62/100 from 193 reviews over 13 months, moderate confidence.

Gambling & Betting average: score 56.6, rating 3.29 stars, reply rate 33.9%, over 719 ranked companies · benchmark 23 Oct 2026

Score

61.9

Industry average 56.6

5.3 above average

Rating

4.02

Industry average 3.29

0.73 above average

Reply rate

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Industry average 33.9%

not measured

Competitive Performance Rank

Among ranked Gambling & Betting companies

#306of 719 ranked in Gambling & Betting
Top 43% · Upper Halfup 44 from last month
#1 (best)#719 (worst)
#304Peer
#305Peer
#306This company
#307Peer
#308Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Product Quality
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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