Matchbook Betting Exchange

Gambling & Betting • United Kingdommatchbook.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−70.0 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#61of 91

Top 67% · Mid Pack

#1 (best)#91 (worst)

#59Peer

#60Peer

#61This company

#62Peer

#63Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.5%

Product Quality

15.4%

Response Speed

13.2%

Loyalty

11.0%

Problem Resolution

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.3%

4★

4.0%

3★

1.3%

2★

2.2%

1★

17.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 64.5% of reviews in the last three months were positive, compared with 68.1% in the three months before that.

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