Customereye

Market Traders Institute

Professional Certification & Skills • United Statesmarkettraders.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#235of 281
Top 84% · Bottom Tier
#1 (best)#281 (worst)
#233Peer
#234Peer
#235This company
#236Peer
#237Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.0%
Customer Support
17.8%
Loyalty
17.0%
Pricing
10.8%
Onboarding
8.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
69.7%
4
18.3%
3
2.7%
2
1.7%
1
7.7%

Based on 600 analyzed reviews. Sentiment is improving: 68.4% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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