Based on public reviews and response behavior.
981 reviews over 580 days (about 51 per month). Busiest month: 8% of reviews. Languages: es 90%, en 5%, unknown 4%.
These figures describe an earlier period, not the last 12 months.
Beauty & Wellness average: score 65.3, rating 4.27 stars, reply rate 40.5%, over 1,891 ranked companies · benchmark 2 Nov 2026
Score
78.9
Industry average 65.3
13.6 above average
Rating
4.39
Industry average 4.27
0.12 above average
Reply rate
—
Industry average 40.5%
not measured
Not ranked
no reviews in the last 12 months
79% of reviews positive, 21% negative
Covering September 2022 — 35 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.
Reviews are mostly in Spanish
Share of theme mentions
Themes from the 981 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,891 ranked companies in Beauty & Wellness (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.207 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 95% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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