Jewelry & Watches • United Kingdommaddisonsofdurham.co.uk
Review data last updated .
Based on public reviews and response behavior.
1,287 days of reviews, with a sparse monthly review flow. Busiest month: 21% of reviews. Languages: en 99%, pl 1%.
Jewelry & Watches average: score 65.7, rating 4.26 stars, reply rate 33.3%, over 75 ranked companies · benchmark 5 Nov 2026
Score
67.3
Industry average 65.7
1.6 above average
Rating
4.63
Industry average 4.26
0.37 above average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Jewelry & Watches companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 25% negative
Covering October 2024, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 75 ranked companies in Jewelry & Watches (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 17% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 77.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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