Based on public reviews and response behavior.
3,017 days of reviews, with a sparse monthly review flow. Busiest month: 14% of reviews. Languages: en 99%, de 1%.
Jewelry & Watches average: score 65.7, rating 4.26 stars, reply rate 33.3%, over 75 ranked companies · benchmark 5 Nov 2026
Score
68.6
Industry average 65.7
2.9 above average
Rating
4.40
Industry average 4.26
0.14 above average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Jewelry & Watches companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering November 2023, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 75 ranked companies in Jewelry & Watches (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 11% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 70 mentions with a sentiment score of 78.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
