Customereye

MacDonald & Son Butchers

Food & Beverage • United Kingdommacdonaldbutchers.co.uk

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

56/100
4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#214of 551
Top 39% · Upper Half
#1 (best)#551 (worst)
#212Peer
#213Peer
#214This company
#215Peer
#216Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 10% negative

88%
positive
  • Positive88%
  • Neutral2%
  • Negative10%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.0%
Product Quality
23.7%
Loyalty
16.4%
Customer Support
12.0%
Response Speed
7.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.0%
4★
5.0%
3★
2.7%
2★
1.5%
1★
0.8%

Based on 600 analyzed reviews. Sentiment is slipping: 88.2% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis