Customereye

Lyphe (Medical Cannabis Clinic and Dispensary)

Healthcare & Medical • United Kingdomlyphe.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
+4.9 vs. last month3.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#197of 615
Top 32% · Upper Half
#1 (best)#615 (worst)
#195Peer
#196Peer
#197This company
#198Peer
#199Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 12% negative and 12% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.4%
Loyalty
16.0%
Product Quality
12.2%
Response Speed
10.3%
Pricing
8.2%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 10.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
63.7%
4
7.7%
3
2.8%
2
3.3%
1
22.5%

Based on 600 analyzed reviews. Sentiment is improving: 81.6% of reviews in the last three months were positive, compared with 69.7% in the three months before that.

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