Customereye

Held Health

Healthcare & Medicalheld.health

Review data last updated .

Based on public reviews and response behavior.

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189 reviews over 124 days (about 46 per month). Busiest month: 32% of reviews. Languages: en 100%.

Overall Score

88/100
Short observation window (124 days)
−1.9 vs. last month4.63 ★ average rating · 189 reviews
88/100 from 189 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Healthcare & Medical average: score 63.5, rating 4.32 stars, reply rate 44.6%, over 2,752 ranked companies · benchmark 6 Oct 2026

Score

88.4

Industry average 63.5

24.9 above average

Rating

4.63

Industry average 4.32

0.31 above average

Reply rate

—

Industry average 44.6%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#175of 2752 ranked in Healthcare & Medical
Top 6% · Top Tier
#1 (best)#2752 (worst)
#173Peer
#174Peer
#175This company
#176Peer
#177Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering September 2026 — 43 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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