Luxplus

Cosmetics & Fragrance • United Kingdomluxplus.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−8.2 vs. last month2.64 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#187of 191

Top 98% · Bottom Tier

#1 (best)#191 (worst)

#185Peer

#186Peer

#187This company

#188Peer

#189Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 56% negative

43%

positive

Positive43%
Neutral1%
Negative56%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 90% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.0%

Pricing

19.2%

Product Quality

12.5%

Customer Support

12.5%

Loyalty

10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 55.9% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

38.3%

4★

2.3%

3★

1.0%

2★

1.5%

1★

56.9%

Based on 601 analyzed reviews. Sentiment is holding steady: 16.7% of reviews in the last three months were positive, compared with 21.6% in the three months before that.

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