Chicparfums

Cosmetics & Fragrance • Francechicparfums.ca

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

2.92 ★ average rating · 111 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#188of 191

Top 98% · Bottom Tier

#1 (best)#191 (worst)

#186Peer

#187Peer

#188This company

#189Peer

#190Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 70% negative

29%

positive

Positive29%
Neutral1%
Negative70%

Sentiment Balance

Covering August 2022 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 78 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.4%

Communication

15.4%

Customer Support

14.2%

Loyalty

11.4%

Response Speed

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 70.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

42.3%

4★

2.7%

3★

5.4%

2★

3.6%

1★

45.9%

Based on 111 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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