Based on public reviews and response behavior.
600 reviews over 1,769 days (about 10 per month). Busiest month: 12% of reviews.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026
Score
24.0
Industry average 62.9
38.9 below average
Rating
1.60
Industry average 4.27
2.67 below average
Reply rate
—
Industry average 49.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
30% of reviews positive, 69% negative
Covering December 2020 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,998 ranked companies in Finance & Insurance (benchmark 5 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.331 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.268). Review the worst months in the trend data to identify specific operational or product issues.
