Lumity UK

Beauty & Wellness • United Kingdomlumitylife.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+5.0 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#212of 351

Top 60% · Mid Pack

#1 (best)#351 (worst)

#210Peer

#211Peer

#212This company

#213Peer

#214Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%

positive

Positive84%
Neutral1%
Negative16%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.7%

Product Quality

16.5%

Loyalty

14.4%

Delivery Shipping

12.6%

Pricing

12.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.2%

4★

6.2%

3★

3.2%

2★

1.7%

1★

4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.3% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

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