Customereye

Lucy & Lola

Pet Products & Supplieslucyandlolashop.com

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 173 days (about 35 per month). Busiest month: 22% of reviews. Languages: en 100%, nl 1%.

Overall Score

51/100
Short observation window (173 days)
+6.6 vs. last month3.76 ★ average rating · 199 reviews
51/100 from 199 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026

Score

51.3

Industry average 63.3

12.0 below average

Rating

3.76

Industry average 4.23

0.47 below average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#912of 1132 ranked in Pet Products & Supplies
Top 81% · Bottom Tierup 85 from last month
#1 (best)#1132 (worst)
#910Peer
#911Peer
#912This company
#913Peer
#914Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering September 2026 — 33 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Customer Support
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Communication
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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