Based on public reviews and response behavior.
Among fully-analyzed Pet Products & Supplies companies
73% of reviews positive, 25% negative
Covering August 2015 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2015.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 4.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 607 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 50.0% in the three months before that.
