Customereye

Luca Faloni

Hobbies & Arts • United Kingdomlucafaloni.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

57/100
−12.5 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#214of 467
Top 46% · Upper Half
#1 (best)#467 (worst)
#212Peer
#213Peer
#214This company
#215Peer
#216Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 8% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
28.1%
Customer Support
16.7%
Delivery Shipping
16.0%
Loyalty
11.7%
Response Speed
9.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW3/100
3/100
signal score
  • •Built from a negative-review share of 10.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.5%
4★
4.3%
3★
1.5%
2★
1.5%
1★
2.2%

Based on 600 analyzed reviews. Sentiment is improving: 97.9% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis