Namco Pools

Hobbies & Arts • United Statesnamcopool.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#448of 467

Top 96% · Bottom Tier

#1 (best)#467 (worst)

#446Peer

#447Peer

#448This company

#449Peer

#450Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral2%
Negative40%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.7%

Delivery Shipping

16.4%

Loyalty

13.8%

Product Quality

13.1%

Pricing

8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 45.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

51.8%

4★

9.8%

3★

6.0%

2★

5.7%

1★

26.7%

Based on 600 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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