Lottoland

Gambling & Betting • Gibraltarlottoland.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

+5.8 vs. last month2.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#83of 91

Top 91% · Bottom Tier

#1 (best)#91 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%

positive

Positive48%
Neutral1%
Negative50%

Sentiment Balance

Covering November 2024 — 94 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 49% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

16.6%

Customer Support

16.6%

Pricing

13.6%

Loyalty

13.1%

Response Speed

12.0%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 16.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•35 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

27.2%

4★

4.0%

3★

2.7%

2★

5.3%

1★

60.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 35.4% of reviews in the last three months were positive, compared with 31.9% in the three months before that.

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