Customereye

Lola's

Food & Beverage • United Kingdomlolascupcakes.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 19 days (about 320 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%, hu 1%.

Overall Score

59/100
Short observation window (19 days)
+2.2 vs. last month4.75 ★ average rating · 200 reviews
59/100 from 200 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 54% of the reviews.

Food & Beverage average: score 63.2, rating 4.25 stars, reply rate 33.9%, over 2,214 ranked companies · benchmark 30 Oct 2026

Score

58.9

Industry average 63.2

4.3 below average

Rating

4.75

Industry average 4.25

0.50 above average

Reply rate

—

Industry average 33.9%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#1351of 2214 ranked in Food & Beverage
Top 61% · Mid Packup 92 from last month
#1 (best)#2214 (worst)
#1349Peer
#1350Peer
#1351This company
#1352Peer
#1353Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2026 — 92 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Customer Support
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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