Liquid Web Inc.

Software & Web Services • United Statesliquidweb.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

+18.8 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#30of 363

Top 8% · Top Tier

#1 (best)#363 (worst)

#28Peer

#29Peer

#30This company

#31Peer

#32Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.1%

Problem Resolution

15.7%

Loyalty

14.5%

Response Speed

12.1%

Product Quality

11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

83.5%

4★

3.2%

3★

1.2%

2★

2.0%

1★

10.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.8% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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