Customereye

Likewize

Finance & Insurance • United Kingdomlikewize.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
+0.5 vs. last month3.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#158of 373
Top 42% · Upper Half
#1 (best)#373 (worst)
#156Peer
#157Peer
#158This company
#159Peer
#160Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 36% negative

64%
positive
  • Positive64%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering November 2024 — 72 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.3%
Communication
16.1%
Product Quality
12.8%
Response Speed
12.2%
Loyalty
10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100
84/100
signal score
  • •Built from a negative-review share of 51.0% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
70.2%
4★
2.7%
3★
3.0%
2★
1.3%
1★
22.8%

Based on 600 analyzed reviews. Sentiment is slipping: 72.0% of reviews in the last three months were positive, compared with 79.2% in the three months before that.

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