Based on public reviews and response behavior.
600 reviews over 1,078 days (about 17 per month). Busiest month: 6% of reviews.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.3%, over 4,701 ranked companies · benchmark 12 Oct 2026
Score
52.1
Industry average 66.8
14.7 below average
Rating
4.82
Industry average 4.46
0.36 above average
Reply rate
—
Industry average 46.3%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 17% negative
Covering November 2024 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,701 ranked companies in Home & Living (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.127 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.1 sits in the bottom quarter of about 4,700 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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