LightHub Direct

Home & Living • United Kingdomlighthubdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−0.8 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#399of 675

Top 59% · Mid Pack

#1 (best)#675 (worst)

#397Peer

#398Peer

#399This company

#400Peer

#401Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral1%
Negative17%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Product Quality

18.1%

Response Speed

17.1%

Customer Support

12.8%

Pricing

9.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.8%

4★

3.7%

3★

1.3%

2★

0.5%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.9% of reviews in the last three months were positive, compared with 93.9% in the three months before that.

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