Based on public reviews and response behavior.
600 reviews over 108 days (about 169 per month). Busiest month: 31% of reviews.
Auto Parts & Accessories average: score 59.5, rating 4.33 stars, reply rate 37.2%, over 501 ranked companies · benchmark 1 Oct 2026
Score
80.9
Industry average 59.5
21.4 above average
Rating
4.33
Industry average 4.33
in line with average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering October 2024 — 150 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Phone hold times of 2-3+ hours represent the single largest driver of 1-star reviews and churn risk. Immediate actions should include auditing staffing-to-call-volume ratios, implementing a callback queue system so customers are not required to hold, and deploying a self-service IVR for common tasks such as appointment scheduling, payment status, and calibration reminders.
Billing discrepancies between quoted and charged amounts are the second leading driver of 1-star reviews and erode trust at a critical first-impression moment. All pricing discussions should be followed by an automated email or SMS summary detailing installation fees, monthly monitoring fees, and any conditional charges before the customer agrees to proceed.
