Based on public reviews and response behavior.
Among fully-analyzed Auto Parts & Accessories companies
71% of reviews positive, 28% negative
Covering October 2024 — 150 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 1% neutral.
Showing 524 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Response Speed, making up 10.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 83.2% of reviews in the last three months were positive, compared with 90.9% in the three months before that.
