Customereye

Life Alert

Automotive & Mobility • United Stateslifealert.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+13.1 vs. last month4.76 ★ average rating · 581 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#81of 265
Top 31% · Upper Half
#1 (best)#265 (worst)
#79Peer
#80Peer
#81This company
#82Peer
#83Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering October 2024 — 34 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
35.7%
Onboarding
18.9%
Product Quality
16.0%
Pricing
7.5%
Response Speed
6.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 11.5% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.5%
4★
3.6%
3★
1.0%
2★
0.5%
1★
4.3%

Based on 581 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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