Based on public reviews and response behavior.
100 reviews over 18 days (about 169 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 62.0, rating 4.09 stars, reply rate 43.3%, over 3,560 ranked companies · benchmark 22 Oct 2026
Score
66.6
Industry average 62.0
4.5 above average
Rating
4.64
Industry average 4.09
0.55 above average
Reply rate
—
Industry average 43.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 25% negative
Covering October 2026 — 65 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,560 ranked companies in Finance & Insurance (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 83% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 52 mentions with a sentiment score of 82.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99