Based on public reviews and response behavior.
1,338 reviews over 3,415 days (about 12 per month). Busiest month: 27% of reviews. Languages: en 94%, unknown 5%, fr 0%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
66.5
Industry average 62.9
3.6 above average
Rating
3.51
Industry average 4.27
0.76 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering August 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 73% negative and 9% neutral.
Share of theme mentions
Themes extracted from 1,338 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.304 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 247 mentions with a sentiment score of 74.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
