CarShield

Finance & Insurance • United Statescarshield.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−24.7 vs. last month3.52 ★ average rating · 1,333 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#83of 373

Top 22% · Top Tier

#1 (best)#373 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Category Leader

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral2%
Negative48%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 67% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,274 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Loyalty

12.0%

Pricing

10.8%

Product Quality

10.4%

Problem Resolution

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 28.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 48.2% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

54.5%

4★

7.1%

3★

4.9%

2★

2.7%

1★

30.8%

Based on 1,333 analyzed reviews. Sentiment is holding steady: 72.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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