Customereye

libbyapp.com

Media & Contentlibbyapp.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 1,227 days (about 2.5 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

24/100
1.63 ★ average rating · 100 reviews
24/100 from 100 reviews over 19 months, moderate confidence.

Media & Content average: score 59.0, rating 3.90 stars, reply rate 29.8%, over 824 ranked companies · benchmark 31 Oct 2026

Score

24.4

Industry average 59.0

34.6 below average

Rating

1.63

Industry average 3.90

2.27 below average

Reply rate

—

Industry average 29.8%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#786of 824 ranked in Media & Content
Top 95% · Bottom Tier
#1 (best)#824 (worst)
#784Peer
#785Peer
#786This company
#787Peer
#788Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%
positive
  • Positive30%
  • Neutral1%
  • Negative69%

Sentiment Balance

Covering March 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Product Quality
Hidden
Onboarding
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Media & Content