Lensa

Jobs & Recruitment • United Stateslensa.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−19.0 vs. last month2.07 ★ average rating · 1,350 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#69of 78

Top 88% · Bottom Tier

#1 (best)#78 (worst)

#67Peer

#68Peer

#69This company

#70Peer

#71Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 65% negative

32%

positive

Positive32%
Neutral3%
Negative65%

Sentiment Balance

Covering August 2026 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 65% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,350 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

27.3%

Loyalty

14.8%

Product Quality

13.7%

Customer Support

8.7%

Communication

8.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 27.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 65.1% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

19.4%

4★

3.3%

3★

5.3%

2★

8.7%

1★

63.3%

Based on 1,350 analyzed reviews. Sentiment is improving: 72.9% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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