LegacyHeadstones

Construction & Industrial • East Liverpool, OH 43920legacyheadstones.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+7.0 vs. last month4.81 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#189of 404

Top 47% · Upper Half

#1 (best)#404 (worst)

#187Peer

#188Peer

#189This company

#190Peer

#191Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 14% negative

84%

positive

Positive84%
Neutral2%
Negative14%

Sentiment Balance

Covering July 2026 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.6%

Product Quality

16.7%

Onboarding

14.1%

Customer Support

13.5%

Response Speed

9.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 14.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.5%

4★

6.2%

3★

2.1%

2★

0.4%

1★

1.8%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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