Customereye

Lear Capital

Lending & Consumer Finance • United Stateslearcapital.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+7.5 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#58of 275
Top 21% · Top Tier
#1 (best)#275 (worst)
#56Peer
#57Peer
#58This company
#59Peer
#60Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering October 2024 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.6%
Onboarding
16.6%
Loyalty
13.2%
Product Quality
11.0%
Delivery Shipping
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.8%
4
7.5%
3
1.3%
2
0.3%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.3% of reviews in the last three months were positive, compared with 99.5% in the three months before that.

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