Based on public reviews and response behavior.
120 reviews over 218 days (about 17 per month). Busiest month: 28% of reviews. Languages: en 100%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
58.0
Industry average 66.1
8.1 below average
Rating
4.67
Industry average 4.34
0.33 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 9% negative
Covering October 2026 — 22 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 0% negative and 5% neutral.
Share of theme mentions
Themes extracted from 120 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 71 mentions with a sentiment score of 89.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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