Based on public reviews and response behavior.
67 reviews.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
26.1
Industry average 35.1
9.0 below average
Rating
2.02
Industry average 2.28
0.26 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 67% negative
Covering January 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 67 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.240 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
