Based on public reviews and response behavior.
Among fully-analyzed Airlines & Aviation companies
31% of reviews positive, 67% negative
Covering January 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 10 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2022.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Loyalty, making up 18.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 67 analyzed reviews. Sentiment is improving: 20.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
