Singapore Airlines

Airlines & Aviationsingaporeair.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

−16.1 vs. last month1.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#28of 41

Top 68% · Mid Pack

#1 (best)#41 (worst)

#26Peer

#27Peer

#28This company

#29Peer

#30Peer

Overall Customer Sentiment

Mid Pack

33% of reviews positive, 65% negative

33%

positive

Positive33%
Neutral2%
Negative65%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Loyalty

14.6%

Response Speed

11.5%

Pricing

11.4%

Communication

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

17.5%

4★

2.5%

3★

3.5%

2★

7.2%

1★

69.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 22.2% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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