Customereye

kubdirect.co.uk

Home & Livingkubdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 678 days (about 4.5 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

73/100
−33.3 vs. last month4.37 ★ average rating · 100 reviews
73/100 from 100 reviews over 17 months, moderate confidence.

Home & Living average: score 65.3, rating 4.42 stars, reply rate 47.8%, over 3,118 ranked companies · benchmark 3 Oct 2026

Score

73.0

Industry average 65.3

7.7 above average

Rating

4.37

Industry average 4.42

0.05 below average

Reply rate

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Industry average 47.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#988of 3118 ranked in Home & Living
Top 32% · Upper Half
#1 (best)#3118 (worst)
#986Peer
#987Peer
#988This company
#989Peer
#990Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Product Quality
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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