KILOS GEAR

Hobbies & Arts • United Stateskilosgear.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

61/100

+3.3 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#155of 467

Top 33% · Upper Half

#1 (best)#467 (worst)

#153Peer

#154Peer

#155This company

#156Peer

#157Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.1%

Product Quality

17.6%

Loyalty

12.8%

Response Speed

11.5%

Onboarding

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

60.8%

4★

15.0%

3★

7.3%

2★

6.5%

1★

10.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 80.8% of reviews in the last three months were positive, compared with 78.3% in the three months before that.

Unlock full insights