Gear4music

Hobbies & Arts • United Kingdomgear4music.es

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−10.6 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#348of 467

Top 75% · Mid Pack

#1 (best)#467 (worst)

#346Peer

#347Peer

#348This company

#349Peer

#350Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering December 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.6%

Product Quality

18.8%

Response Speed

15.4%

Customer Support

11.7%

Loyalty

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.5%

4★

7.2%

3★

3.2%

2★

2.0%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is slipping: 83.1% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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